e7ee's Privacy Policy

1. Introduction & Applicability

This Privacy Policy ("Policy") applies to the e7ee platform and all related services, websites, and mobile versions. When you create an account on e7ee, use our services, or contact us, you voluntarily share certain personal information with us. This Policy provides a complete and transparent description of how that information is managed.

e7ee believes that user privacy is a fundamental right. We are committed to maintaining transparency at every step of collecting your information. Adhering to the terms set out in this Policy is an essential part of how we operate our platform.

Please read this Policy carefully before you start using our services. Continuing to use our services means you fully accept the terms of this Policy.

This Policy may be updated at any time. For significant changes, we will notify you at your registered email address or through the platform.

2. What Information We Collect

e7ee collects information from you at various stages. The categories of information collected are described in detail below:

Personally Identifiable Information

During account registration and verification, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Residential address

Financial Information

For transaction processing, we collect the following information:

• bKash, Nagad, and Rocket account numbers
• Bank account details (for withdrawal purposes)
• Deposit and withdrawal history

Usage Information

To improve your experience, we automatically collect certain information:

• IP address and device type
• Browser information and operating system
• Site access times, pages visited, and session duration
• Game play history and betting patterns
• Information collected through cookies and similar tracking technologies

Communication Information

We may retain information you provide when contacting our customer service team, such as live chat messages or email content.

3. Use of Collected Information

e7ee uses collected information only for specific and lawful purposes. We use your information for:

4. Cookies & Tracking Technologies

The e7ee website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the site remember your visit.

Essential Cookies

These cookies are necessary for the site's core functionality. They are used to maintain your login session, perform security verification, and temporarily store form data. Disabling these cookies may impair the site's functionality.

Analytical Cookies

These cookies help us understand how users are using the site. The information collected is entirely anonymous and is used only to improve the quality of our services.

Cookie Controls

You can disable cookies at any time through your browser settings. However, disabling certain cookies may cause some features of e7ee to not work properly.

5. Information Sharing with Third Parties

e7ee never sells, rents, or exchanges your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Payment Processors

Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, and bank transfer. These institutions are required to comply with strict privacy standards.

Technology Providers

Limited information may be shared with trusted technology partners for the technical operation of the platform. These partners may use the information only for the purpose of providing specific services — not for any other purpose.

Legal Requirements

Relevant information may be provided pursuant to a court order, a legitimate request from an investigative authority, or as required by applicable law. In such cases, only the specifically requested information will be provided.

Fraud Prevention Cooperation

If suspected serious fraud or money laundering activity is identified, the relevant authorities may be notified.

6. Information Security Measures

e7ee follows industry-standard security technologies and practices to protect your personal information. Our security framework includes:

• SSL Encryption: All data between your browser and our servers is encrypted using SSL/TLS technology.
• Data Encryption: Stored sensitive information is secured with strong encryption algorithms.
• Access Controls: Only authorized personnel can access your information, and a record of every access is maintained.
• Regular Security Audits: Our systems undergo regular security audits so that any vulnerabilities are identified and resolved promptly.
• Firewall & Intrusion Detection: Layered security measures are in place to prevent unauthorized access.
• Two-Factor Authentication: Additional verification is available for important account activities.

Nevertheless, no method of transmitting or storing information over the internet can be guaranteed to be 100% secure. Keep your account password private and do not share it with anyone.

7. Information Retention & Deletion Policy

e7ee retains your personal information only for as long as necessary. Information may be retained for the following reasons:

• To provide services while your account is active
• For a defined period to comply with legal obligations
• For dispute resolution and protection against potential claims
• For fraud prevention and security purposes

If you request to close your account, we will securely delete or anonymize your personal information after the mandatory legal retention period has passed.

8. Your Rights & Choices

As a user of the e7ee platform, you have certain important rights over your own information:

Right to Access

You can find out at any time what information we have stored about you. To make this request, contact us at [email protected].

Right to Rectification

If any of your information is incomplete or incorrect, you can request that it be corrected. Some information can be updated directly from your account settings; contact us for more complex corrections.

Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, we may need to retain some information due to legal obligations or legitimate interests.

Right to Object to Processing

You can object to the processing of your information for specific purposes, particularly for marketing communications. We respect your decision.

Right to Data Portability

You can request to receive your information in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, please contact our customer support team. We will respond to your request within a reasonable time in accordance with applicable law.

9. Protection of Minors

e7ee is an adults-only platform. Our services are for those aged 21 and above only. We do not knowingly collect any personal information from minors.

Our registration process includes age verification. If we become aware that a minor has accidentally opened an account, that account and all associated information will be deleted immediately.

If you believe a minor is using our platform, please let us know at [email protected].

10. Third-Party Websites & Limitation of Liability

The e7ee platform may at times reference third-party services. These external services or platforms have their own privacy policies, and e7ee is not responsible for them.

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming operate games through their own technology and servers. Data processing applicable to these platforms is governed by their own terms and conditions.

11. Changes to the Privacy Policy

e7ee may update this Privacy Policy from time to time. Depending on the nature of the change, we will notify you in the following ways:

• Through a prominently visible notice on the website
• By sending a message to your registered email address
• By requesting a review of the updated policy at login

Continued use of our services after significant changes will be taken to mean that you have accepted the updated policy. We recommend that you review this page regularly.