Responsible Gaming at e7ee — Your safety is our priority
Gaming is for entertainment — set your limits, keep yourself protected, and reach out to our support team if you need help.
Gaming is for entertainment — not addiction
e7ee believes online gaming should be an enjoyable and entertaining experience. We want every player to play in a safe and controlled environment where gaming never has a negative impact on their personal or financial life.
Responsible gaming means staying aware of your budget, keeping control of your time, and knowing when to stop. At e7ee, we provide various tools and support services to help you stay in control.
Remember — gaming is entertainment, not a source of income. Winning and losing are both possible on every bet. Never play with the aim of recovering lost money, and never bet beyond your means.
e7ee is for players aged 21 and above only. Registration and gaming by minors is strictly prohibited. We make no compromises on age verification.
Our protection tools and features
e7ee offers the following features to keep your gaming experience safe and controlled.
Set Deposit Limits
Set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. A set waiting period applies to any request to increase a limit.
Time-Out
Take a break from your account for a set period — from 24 hours up to 30 days. During this time you will not be able to log in or place bets. Use this feature when you need a rest.
Self-Exclusion
If you feel gaming is getting out of control, you can close your account for anywhere from 6 months up to permanently. Once you submit a self-exclusion request, the e7ee support team will process it.
Real-Time Alerts
If you play for a long continuous stretch, e7ee will automatically send you a break reminder. These alerts can be customised from your account settings.
Gaming History Review
You can view your full gaming history and detailed deposit and withdrawal information at any time. Use this information to analyse your own gaming behaviour.
24/7 Support Service
For any questions related to responsible gaming, our support team is available seven days a week, twenty-four hours a day via live chat and email.
Recognise the signs of problem gaming
If any of the following signs appear in yourself or someone you know, it is time to seek help.
Warning signs
- Playing repeatedly to try to recover lost money
- Going into debt to play beyond your budget
- Lying to or hiding things from family about gaming
- Prioritising gaming over work, family, or friendships
- Feeling restless or anxious when unable to play
- Repeatedly trying to stop but failing
- Playing to escape stress or depression
Build healthy gaming habits
Responsible players follow these simple habits.
Healthy gaming habits
- Set your budget and time limit before you start playing
- Play for entertainment only — not in the expectation of earning money
- Accept a loss when it happens and assess the situation calmly
- Take regular breaks and spend time on other activities
- Review your gaming history periodically
- Do not play under the influence of alcohol or drugs
- Keep someone close to you informed about your gaming
How to set limits and protections
Follow the steps below to activate protection tools on your e7ee account.
-
Log in
Access your e7ee account from the login page. -
Open Account Settings
Go to the "Account Settings" or "Responsible Gaming" section on your dashboard. -
Choose a limit
Select the feature you need from deposit limit, betting limit, or time-out. -
Set the amount and duration
Enter how much money or how many hours you want to limit yourself to, and select daily, weekly, or monthly. -
Save
Confirm the change. Reducing a limit takes effect immediately; increasing a limit takes effect after the waiting period.
How to request self-exclusion
If you feel you need a long break, let us know directly.
- Contact us on live chat and mention "self-exclusion" as your topic.
- Send an email to [email protected] — include your preferred duration.
- You can choose from 6 months, 1 year, or permanent exclusion.
- Once the exclusion takes effect, your account will be locked and all bonus offers will stop.
- It is not possible to reactivate your account before the period ends.
Age verification and minor protection
e7ee strictly prohibits gaming by anyone under 21. We verify age at the time of registration and may request additional verification for any account that raises concern.
If there are children or teenagers in your household who use your device, the following steps are recommended:
Password protection
Use a strong password on your account and never share it with children.
Device lock
Always log out at the end of a session and use a PIN or biometric lock on your device.
Parental controls
Use parental control software on your device to restrict access to gambling-related sites.
Open conversation
Talk openly with family members about the risks of online gambling.
e7ee's Responsible Gaming policy
The core principles on which we operate our protection measures.
Fairness and transparency
e7ee follows a fair play policy. Game outcomes are determined by a random number generator and are free from any external influence. We never entice players to play more.
Data protection
We use SSL encryption to keep all your personal and financial information secure. Your privacy is fully maintained when using responsible gaming tools.
Player-centred service
e7ee's goal is to build long-term, healthy player relationships. We believe responsible players are our best partners.
Proactive support
When you raise a concern, our support team does not only provide technical solutions — they also offer guidance toward professional help when needed.
What to do when you need help
If you feel troubled about your gaming, contact e7ee support right away. We help without judgement and with genuine care.
Live Chat
Speak to our support team directly from any page on the site. Assistance is available in Bengali and English 24 hours a day, 7 days a week.
Email support
If you want to share details, email us at [email protected]. Include "Responsible Gaming Request" in the subject line.
Something to keep in mind
Asking for help is not a sign of weakness — it is a sign of courage. Your information is kept completely confidential at e7ee, and making a request for help has no negative consequences. We are here for you.
Responsible Gaming — FAQ
Enjoy safe gaming — within your limits
Have fun at e7ee responsibly. Enjoy our games, slots, and cricket betting services on your own terms.